AGILE

Become faster, more flexible, and intensely customer-focused

Agile is a proven way to transform your business, catalyze innovation, and accelerate profitable growth. We can help you scale Agile across your entire organization to improve time-to-market, boost quality, raise employee morale, and become a truly adaptive organization.

COST & TRANSFORMATION

Align costs with strategy and focus on growth.

True cost transformation is about simplifying, refocusing and strengthening your organization so you can pursue growth and provide a better customer experience. Our approach is both holistic and customizable, enabling you to cultivate, reward and continually improve a sustainable cost management culture.

CUSTOMER EXPERIENCE

Deliver great customer experiences that increase loyalty and decrease costs.

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed. We call our approach Simple & Digital. We provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders — a triple play of results that you can measure and accelerate through Us.

LEARNING & DEVELOPMENT

Bain Academy provides customized learning experiences led by Bain experts who combine deep domain knowledge with real-world perspectives.

OPERATIONS

How much better, faster or smarter could you do what you do?

From the back office and studio lab to the factory floor and across your entire supply chain, we can help you develop an unconstrained, end-to-end program to transform your operations. We’ll ensure that you focus on the opportunities that maximize competitive advantage and strengthen the connection between operations and strategy.

ORGANIZATION

Improve performance by ensuring your people can deliver on your strategy.

How do you grow sustainably while preserving an insurgent mindset? How do you boost efficiency while remaining flexible? How do you launch and scale innovation while continuing to execute tried and tested processes? We help you balance all these considerations and more, ensuring that you attract and retain great talent and effectively manage organizational change.

SALES & MARKETING

Build a customer-focused—and growth-oriented—organization.

We help you achieve sustainable, organic growth by putting your customers at the center of your company’s strategy. Our approach tests every element of your customers’ experience, delivering optimal interactions at every touchpoint. From our breakthrough research on customer loyalty to our proven approach to customer episode redesign, we offer the insights to help you realize the full sales and marketing potential.

STRATEGY

Join the elite ranks of sustained value creators.

In an era of disruption, strategy is more important than ever. We offer creative solutions that have helped thousands of companies across all geographies and sectors develop and execute winning strategies. We’ve been a strategy thought leader for nearly five decades, and we bring unrivaled capabilities, tools, technologies, and talent to every engagement, augmented by an ecosystem of best-of-breed partners that provide specialized expertise. We’ll help you mobilize for change, navigate uncertainty, and flex as needed, so you achieve sustained, profitable growth—a feat only 1 in 11 companies manages to pull off.

SUSTAINABILITY

Embed principles that become a source of ongoing and increasing value.

The normal rules of business don’t stop when it comes to sustainability and corporate responsibility. Pragmatic solutions still matter. So does ROI. That’s why we make sure that your strategy, operations and customer value proposition don’t simply address sustainability concerns but maximize the opportunities they present. From efficiency gains to differentiated product offerings, a greater focus on sustainability can not only help address an increasingly urgent situation but inspire and propel changes that generate significant long-term value.